No, a hair consultation is always required for all new and transfer clients before scheduling any appointment with HairCUSTOMIZED. However, returning clients can schedule an appointment online.
Yes. Every new client must complete a consultation first so your hair type, goals, timing, and pricing can be properly planned.
As a new or transfer client, we offer private and customized consultations to discuss your hair goals and provide expert recommendations tailored specifically for you. In person consultations are preferred, but we can accommodate virtual consultations for select styles. Please contact our Sales Team at 240-443-4219 to schedule a consultation.
An appointment can be booked up to 3 months in advance in our online system, however we suggest booking follow-up appointments the same day as you receive your services and before leaving the salon to ensure you receive a suitable date and time that works for both you and your loctician. You may always contact our Sales Team at 240-443-4219 if you need assistance booking an appointment.
Please notify HairCUSTOMIZED’s Sales Team at 240-443-4219 as soon as possible. HairCUSTOMIZED has a 15-minute grace period. After 15 minutes, your appointment may be canceled at the loctician's discretion, in addition your deposit will not be refunded. If allowed to reschedule, a $50 convenience fee will be added.
Our salon uses professional, high quality products that our staff have been trained to use and are specifically chosen to ensure the best results for your hair. Therefore, we kindly ask that you not bring your own products.
Please consult with your loctician, but hair can be purchased via HairCUSTOMIZED. Purchasing hair through HairCUSTOMIZED is recommended to ensure quality and a satisfactory outcome.
HairCUSTOMIZED provides loc services, loose natural services, braided extensions, cornrows, and make-up artistry services. Please contact our Sales Team at 240-443-4219 for additional information.
Yes. All hair services are performed without harsh chemicals to protect your natural texture and maintain healthy hair growth.
Many people do not understand the differences between the many loc and/or natural haircare services available to them. Therefore, HairCUSTOMIZED makes it a point to explain the differences and customize your services during the consultation. Please contact our Sales Team at 240-443-4219 or view our policy and procedures for additional information.
No. Hair is purchased separately, but recommended options are provided to ensure quality, consistency, and the best final result.
HairCUSTOMIZED has a starting price list, because all prices are tailored to each client they are subject to change depending on hair length, hair density, and any add-on services required to complete the style.
A deposit is required to secure your appointment, and it goes toward your total cost. The remaining balance is paid on service day.
Service time varies by style and hair density, but most appointments range from three hours to a full-day session.
Yes, take a look at all of HairCUSTOMIZED’s gift certificates, packages, and subscriptions on our website before booking your service.
To ensure each client receives a one-on-one customized salon experience, HairCUSTOMIZED does not accept walk-ins or same day service.
There is ample free parking available in the front of our building.
We only service children, 16 and older at HairCUSTOMIZED.
We only allow children, 16 and older, that are being serviced in the salon.
All of our services include a shampoo, but if you would like to decrease the time of your service you can shampoo your hair prior to your appointment.
Yes, our location is wheelchair accessible.
Generally it takes one year for your hair to loc. This will vary from person to person based on their hair texture, how often the hair is professionally serviced, and also the tighter the hair’s natural curl pattern, the sooner it will loc.
Beeswax can be damaging to hair if one isn’t professionally trained to use it. There is a proper way to apply beeswax to hair and professional natural hair stylists should use it only. Also, lint and dirt can get trapped in your locs and cause build up.
Every four to six weeks depending on the style.
It takes locs an average of one year to mature. If you cut your locs prior to maturity the chance of your hair unraveling increases.
No, never use synthetic or artificial hair to loc your hair! No matter what a stylist tells you, do not allow them to loc your natural hair with synthetic or artificial hair—the appearance is bad and is very difficult to remove afterwards. However, you can loc your natural hair with human hair.
It is preferred practice to do so in order to allow the hair to be in the best condition possible without further damage. However, it is not necessary.
Loc extensions are permanent, should be undetectable (if done properly), and can be worn as long as you like.
Yes, with microlocs your hair should be washed every two to four weeks, preferably by a professional, to prevent loc unraveling.
Please contact our Sales Team at 240-443-4219 to answer your questions.

Address: 14502 Greenview Drive, Suite 506, Laurel, MD 20708
Phone: (240) 443-4219
Email: i[email protected]
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