HairCUSTOMIZED, LLC (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you schedule a consultation, purchase a service, or engage with our website and funnel.

1. Information We Collect

We collect the following types of information when you interact with our website or booking form:

Personal Information: Name, email address, phone number, and service preferences.

Consultation Data: Answers to intake or new client questionnaires used for professional assessment.

Communication Data: Emails, texts, or calls between you and HairCUSTOMIZED.

Technical Data: Browser type, device information, and IP address (for website analytics).

2. How We Use Your Information

Your information helps us:

Schedule and manage your consultations (in-salon or virtual).

Communicate appointment reminders, confirmations, and service updates.

Send educational or promotional emails related to HairCUSTOMIZED services.

Improve the quality of our services and customer experience.

We do not sell or rent your personal data to third parties.

We do not sell, share, or rent SMS consent data or phone numbers to third parties for advertising or promotional purposes.

3. SMS and Email Communication Consent

SMS consent is used solely for communication between you and HairCUSTOMIZED, LLC and is not shared, sold, or disclosed to any third parties for marketing purposes.

SMS consent information may only be shared with trusted messaging service providers strictly for the purpose of delivering SMS communications.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP, or opt out of emails by clicking Unsubscribe.

4. Data Security

We take your privacy seriously.

All personal information is stored securely within our booking and communication platforms (such as GoHighLevel, Twilio, or Google Workspace). We use encryption and secure login access to prevent unauthorized data use.

5. Third-Party Services

We may use trusted third-party tools to process data (e.g., payment processors, email/SMS platforms, analytics). These services are required to protect your information and are not permitted to use it for other purposes.

Third-party service providers are prohibited from using SMS consent data for any purpose other than facilitating message delivery on behalf of HairCUSTOMIZED, LLC.

6. Cookies and Tracking

Our website may use cookies or similar technologies to enhance functionality and improve user experience. You may disable cookies through your browser settings without affecting access to most features.

7. Your Rights

You have the right to:

Request access to or deletion of your personal data.

Update or correct inaccurate information.

Withdraw consent to marketing communications at any time.

To exercise these rights, contact us at [email protected].

8. Children’s Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from minors without parental consent.

9. Policy Updates

HairCUSTOMIZED, LLC may update this Privacy Policy as needed. Any changes will be reflected with a new “Effective Date” and made publicly available on our website and booking funnel.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact:

HairCUSTOMIZED, LLC
14502 Greenview Drive, Suite 506
Laurel, MD 20708
📧 [email protected]
📞 240-443-4219